# How to Customize Your Paige Review Links by Sales Rep and Service

Canonical: https://support.merchynt.com/kb/article/how-to-customize-your-paige-review-links-by-sales-rep-and-se-ic-11128451

With Paige, you can customize your review request links to track who made the sale and what service or product the customer received.

## Why Customize Review Links?

Wouldn’t it be helpful to know exactly **who** on your team brought in a review—and **which service** it was for? Now you can!

By customizing your Paige review request links, you can:

- Automatically include your team member’s name in the suggested review message.
- Customize the message to reflect the exact service or product the customer received.
- Easily track performance by person and by service.

This makes it simpler to reward employees, improve specific services, and collect more meaningful reviews.

* * *

## 🔗 How to Build a Custom Review Request Link

Your basic Paige review link looks like this:

```
https://giveratings.com/your-business
```

To make it trackable and tailored, you can add two optional parts to the end of that link:

1. `?rep=` to track who made the sale.
2. `?service=` to reflect what the customer received.

To use both variables together you'd do ?rep=_name_&service=_service_

⚠️ Make sure to replace spaces in names or services with underscores (`_`) so the link works properly.

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## 🧪 Examples

Let’s say your employee, **John,** just completed a **Carpet Cleaning** job. You’d create a link like:

```
https://giveratings.com/your-business?rep=John&service=Carpet_Cleaning
```

If your technician **Maria** handled a **Window Washing** job:

```
https://giveratings.com/your-business?rep=Maria&service=Window_Washing
```

This tells Paige to include **John** or **Maria’s name** in the suggested review, and also mention the **specific service** the customer got. It makes the message feel way more personal and relevant—so customers are more likely to follow through and leave a review.

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## 🧠 Pro Tips for Custom Links

Goal

What to Add to Your Link

Track by sales or service rep

`?rep=Employee_Name`

Track by service or product sold

`?service=Service_Name`

Do both together

put a & between the two

Replace spaces

Use underscores like `Pressure_Washing`

✅ **You can create unlimited combinations** of rep + service links. Just copy your main Paige link and adjust the rep and service names as needed.

* * *

## 📨 How to Use These Links

You can use these customized links:

- In text messages to customers after the job is done
- In follow-up emails from your sales or support team
- On printed receipts or business cards
- In staff-specific QR codes

Wherever you place them, Paige will take care of the rest—suggesting a review that’s already personalized with your team member's name and the service provided.

* * *

## 📈 What Happens After the Review?

If the customer submits the review **without removing the suggested name or service**, it will show up exactly as intended. You’ll be able to see which reviews mention which employees and services.
​

⚠️ In the future, we’ll be adding better tracking and reports inside Paige so you can sort and search by rep or service more easily!

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## 🎯 Summary

To track who did the job and what the job was, just:

1. Start with your Paige link:
    `https://giveratings.com/your-business`

2. Add `?rep=Employee_Name` (use underscores if needed)
3. Add `&service=Service_Name` (again, use underscores instead of spaces)
4. Share the link with the customer!

Example:

```
https://giveratings.com/your-business?rep=Jenny&service=Lawn_Care
```

Easy, right?

* * *

If you’re not sure how to set up your links, or you want help making them for your whole team, just hop into our **live chat**—we’d love to help you out! 💬