# Merchynt Help Center

> Public support documentation: https://support.merchynt.com/kb/

- [Paige API, MCP, & Webhook Integration Guide](https://support.merchynt.com/kb/article/paige-api-webhook-integration-guide-ic-13974105): Complete documentation for integrating Paige with your tools using APIs, MCPs, and webhooks. Automate image uploads, review requests, SMS triggers, and more.
- [Using the Content Calendar in Paige](https://support.merchynt.com/kb/article/using-the-content-calendar-in-paige-ic-16922051): Learn how to use Paige’s Content Calendar to view published and upcoming content, approvals, planned activity, and posting schedules.
- [How to Get Access to Sam](https://support.merchynt.com/kb/article/how-to-get-access-to-sam-ic-16602034): Getting access to Sam is quick and easy. Whether you're signing up for the first time or returning to an existing account, follow the steps below.
- [How to Run a Light Audit Without Google Business Profile Access](https://support.merchynt.com/kb/article/how-to-run-a-light-audit-without-google-business-profile-acc-ic-15367524): Learn how agency partners can run a Light Audit for a lead’s Google Business Profile, even if they do not yet have access to that business profile.
- [Merchynt's Two Audit Tools Explained](https://support.merchynt.com/kb/article/merchynts-two-audit-tools-explained-ic-11108168): Learn the key differences between the GBP Audit Tool and the Heatmap Audit Tool so you can use the right one at the right time.
- [Complete Paige Onboarding Walkthrough](https://support.merchynt.com/kb/article/complete-paige-onboarding-walkthrough-ic-11273085): This guide will walk you through setting up Paige and using all its key features step by step.
- [Why your Google Business Profile information may keep changing back](https://support.merchynt.com/kb/article/why-your-google-business-profile-information-may-keep-changi-ic-15232218): Learn why old or unknown business information may keep reappearing on your Google Business Profile, why Paige is not usually the source of those changes, and how to check for old third-party tools that may still have access.
- [How Paige's Website & AI SEO Tools Work](https://support.merchynt.com/kb/article/how-paiges-website-ai-seo-tools-work-ic-12721034): On November 3rd, 2025, Google removed Q&A from Business Profiles and now uses Gemini AI to answer questions about your business. Here's how to use Paige's new AI SEO tools to show up higher in Google and AI search results.
- [Competition Tab Explained](https://support.merchynt.com/kb/article/competition-tab-explained-ic-16192560): See what your real Google Business Profile competitors are doing with reviews and photos so you can better understand what it takes to rank in the top 3 of Google.
- [Upgrade to Paige's New Report Version](https://support.merchynt.com/kb/article/upgrade-to-paiges-new-report-version-ic-16182156): Paige's reporting technology has recently been upgraded free of charge to provide significantly more detailed insights and value than our legacy reporting system.
- [GBP Audit Tool Credits Explained](https://support.merchynt.com/kb/article/gbp-audit-tool-credits-explained-ic-16056927): This guide explains how the credits work for Paige's white label GBP Audit Tool.
- [The Truth About GBP Suspensions](https://support.merchynt.com/kb/article/the-truth-about-gbp-suspensions-ic-11492965): Here's everything we know about Google Business Profile suspensions based on our 6+ years of experience managing 20,000+ Google Business Profiles.
- [How to Customize Heat Map Audit Styles and Colors](https://support.merchynt.com/kb/article/how-to-customize-heat-map-audit-styles-and-colors-ic-15423708): Agencies can customize how heat map audits appear in client reports.
- [How Paige Manages Your Citations](https://support.merchynt.com/kb/article/how-paige-manages-your-citations-ic-9747114): See which search platforms (aka "citations" or "backlinks") Paige can manage for you.
- [How Paige’s Review Request Link Analytics Dashboard Works](https://support.merchynt.com/kb/article/how-paiges-review-request-link-analytics-dashboard-works-ic-15539026): Paige’s Review Request Link Analytics Dashboard helps you understand how customers are interacting with your review request link.
- [How to Switch the Email Address Connected to Your Merchynt Agency Partner Program Subscription](https://support.merchynt.com/kb/article/how-to-switch-the-email-address-connected-to-your-merchynt-a-ic-15455491): Learn how to change the email address you connected to the Agency Partner Program without changing your Paige account.
- [Using Template Onboarding in Paige](https://support.merchynt.com/kb/article/using-template-onboarding-in-paige-ic-15292099): Learn how to save a business setup as a template and use it to quickly onboard new clients or Google Business Profiles in Paige. Template onboarding lets you save the setup from one business and reuse it when adding new businesses to Paige.
- [Recommended Permission Setup for Agencies Giving Client Access to Paige](https://support.merchynt.com/kb/article/recommended-permission-setup-for-agencies-giving-client-acce-ic-15140710): Learn the permission setup we recommend for agencies that want to give clients or team members access to Paige while keeping the account simple, secure, and easy to manage.
- [How Paige’s Business Category Suggestions Work](https://support.merchynt.com/kb/article/how-paiges-business-category-suggestions-work-ic-15002317): Learn how Paige recommends Google Business Profile categories, what the confidence percentages mean, and how to safely choose the best categories for your business.
- [What "Setup Score" Means in Paige](https://support.merchynt.com/kb/article/what-setup-score-means-in-paige-ic-14820944): Learn what your Setup Score means in Paige, where to find it, and how to improve your score by matching your setup settings to Paige’s recommended best practices.
- [How to Use Photo Boost](https://support.merchynt.com/kb/article/how-to-use-photo-boost-ic-14761316): Learn how to turn on Photo Boost, collect customer photos through your review request link, approve or reject uploaded photos, and let Paige optimize approved images for your marketing.
- [How Paige Automatically Creates & Publishes Videos For Your Business](https://support.merchynt.com/kb/article/how-paige-automatically-creates-publishes-videos-for-your-bu-ic-10758967): Learn how Paige automatically creates, schedules, and publishes videos to your GBP, YouTube, FB, Instagram, and FB pages.
- [Automate Videos Automation](https://support.merchynt.com/kb/article/automate-videos-automation-ic-13189278): Learn how Paige automatically creates and publishes videos to Google, YouTube, LinkedIn, Facebook and Instagram to help you stand out and win more local SEO traffic.
- [How To Connect Your YouTube Channel For Videos to Paige](https://support.merchynt.com/kb/article/how-to-connect-your-youtube-channel-for-videos-to-paige-ic-14659596): Learn how to connect your or your clients' YouTube channels to Paige for automating video creation and publishing there.
- [How Rankings Work & How To Improve Them](https://support.merchynt.com/kb/article/how-rankings-work-how-to-improve-them-ic-10829028): Must-Read: If you’re investing in Paige or any SEO service, this article is your roadmap to understanding how rankings improve.
- [How to Send Review Requests in Bulk with a CSV File](https://support.merchynt.com/kb/article/how-to-send-review-requests-in-bulk-with-a-csv-file-ic-14355304): Learn how to send review requests in bulk in Paige by uploading a CSV file, setting a daily enrollment limit, starting or pausing the campaign, and tracking progress.
- [What To Do If Your Service Area Is Too Large](https://support.merchynt.com/kb/article/what-to-do-if-your-service-area-is-too-large-ic-14301728): Learn what to do if Paige says your Google Business Profile service area is too large, why this can hurt rankings, and how to safely shrink it in your Google Business Profile dashboard.
- [Paige's Website & AI SEO Features Overview](https://support.merchynt.com/kb/article/paiges-website-ai-seo-features-overview-ic-14115808): Learn how Paige’s Website and AI SEO features work, what each recommendation means, and how to use Paige’s suggestions to improve your website SEO, Google Maps visibility, and local search performance.
- [Train Paige: How to Customize Paige’s Content](https://support.merchynt.com/kb/article/train-paige-how-to-customize-paiges-content-ic-9135185): Learn how the Train Paige feature works, when you should (and shouldn’t) add training notes, and how to customize posts, review replies, FAQs, images, and more without confusing Paige. If Paige isn't writing how you'd like, train her!
- [How To Get The Most From Paige's Website Widgets](https://support.merchynt.com/kb/article/how-to-get-the-most-from-paiges-website-widgets-ic-13612404): Paige's website widgets can power up your website to help you rank higher on traditional Google and AI search results, and convert more web visitors to customers. This guide explains what they are, where to place them, and how to install them.
- [How to Automate Getting Reviews](https://support.merchynt.com/kb/article/how-to-automate-getting-reviews-ic-12667318): Learn how to automate asking customers for reviews using Paige's review request tools, bcc email, webhook/api, and more!
- [How To Send Emails from Your Own Email and Customize Email Alerts](https://support.merchynt.com/kb/article/how-to-send-emails-from-your-own-email-and-customize-email-a-ic-11656959): Learn how to connect your Gmail or Google Workspace email account to Paige to have all alerts sent from your own inbox & customized.
- [How can I ensure the correct currency displays in Merchynt reports?](https://support.merchynt.com/kb/article/how-can-i-ensure-the-correct-currency-displays-in-merchynt-r-ic-13433419)
- [Understanding Your Paige Report](https://support.merchynt.com/kb/article/understanding-your-paige-report-ic-13189525): Learn how to read your Paige report, including how lead actions, Google metrics, heatmaps, and competitor insights come together to show your local SEO progress. This easy guide breaks it all down for you!
- [Reporting Automations](https://support.merchynt.com/kb/article/reporting-automations-ic-13189464): Every month, Paige sends you a progress report so you can clearly see what’s happening with your Google Business Profile and how it’s performing. This is how you can set up your automated reports.
- [Account Manager Automations](https://support.merchynt.com/kb/article/account-manager-automations-ic-13189408): The Account Manager tab lets you set up Paige to act like the best account manager you’ve ever had.
- [Website & AI SEO Automations](https://support.merchynt.com/kb/article/website-ai-seo-automations-ic-13189335): Learn how Paige automatically creates FAQs and structured schema markup to help your business rank higher on Google and get found on AI platforms like ChatGPT, Gemini, and more.
- [Review Management Automation](https://support.merchynt.com/kb/article/review-management-automation-ic-13189211): Learn how to set up Paige to reply to your Google reviews automatically, customize responses, choose approval settings, and start generating more reviews with automated campaigns.
- [Automate Posting Automation](https://support.merchynt.com/kb/article/automate-posting-automation-ic-13189018): Learn how Paige writes, schedules, and publishes SEO-optimized posts across Google, Facebook, Instagram, and LinkedIn—automatically.
- [Upload Images Automation](https://support.merchynt.com/kb/article/upload-images-automation-ic-13188940): Learn how to upload images and videos to Paige, how they’re optimized and scheduled, and where they’re used across your Google Business Profile, posts, & videos.
- [Optimization Recommendations](https://support.merchynt.com/kb/article/optimization-recommendations-ic-13188886): During the setup on the Optimizations tab, Paige reviews your entire setup, suggests SEO-driven improvements, and lets you apply changes to Google with one click — no copy-pasting required.
- [Selecting The Audit Area](https://support.merchynt.com/kb/article/selecting-the-audit-area-ic-13188844): Learn how to choose the right audit area so Paige can accurately track your keyword rankings over time without resetting your data.
- [How To Pick the Best Target Keywords](https://support.merchynt.com/kb/article/how-to-pick-the-best-target-keywords-ic-13187891): Learn how to pick the right mix of target keywords so Paige can train Google on what your business actually does—and help you rank better over time.
- [Setting Up Your Logo](https://support.merchynt.com/kb/article/setting-up-your-logo-ic-13187790): How to set up and change your logo inside Paige.
- [How to Change Your Review Request or Image Upload Link (Business Slug)](https://support.merchynt.com/kb/article/how-to-change-your-review-request-or-image-upload-link-busin-ic-13179289): Customize your shareable URLs to better match your business name or branding. It's quick, easy, and helps make your links more memorable!
- [How to Log In to Paige (Admin vs. Client Users)](https://support.merchynt.com/kb/article/how-to-log-in-to-paige-admin-vs-client-users-ic-13146376): Can't log into Paige, or you're not seeing what you're expecting to see in your Paige account when logging in? This guide explains the two different login URLs and how to know which one applies to you—whether you're an Admin user or a "Client" user.
- [Automatically Ask Customers for Reviews Using Paige's Webhook Integration](https://support.merchynt.com/kb/article/automatically-ask-customers-for-reviews-using-paiges-webhook-ic-12883815): Learn how you can use Paige's API / Webhook to automatically ask your customers for reviews.
- [How To Run On-Demand Reports](https://support.merchynt.com/kb/article/how-to-run-on-demand-reports-ic-13118784): Learn how to use Paige’s on-demand reporting feature, how credits work, and when it actually makes sense to run extra reports so you don’t waste money.
- [Best Practices for Paige Users](https://support.merchynt.com/kb/article/best-practices-for-paige-users-ic-9778160): A guide to help you get the most out of Paige and get the best results for your Google Business Profile (GBP).
- [How to Add Schema Markup to Your Website](https://support.merchynt.com/kb/article/how-to-add-schema-markup-to-your-website-ic-12895566): This guide will help you add schema markup provided by Paige to your website
- [How to Add FAQs to Your Website](https://support.merchynt.com/kb/article/how-to-add-faqs-to-your-website-ic-12895498): This guide will explain how to add FAQs to your website and provide instructions for several website hosting platforms
- [How to Appeal a GBP Suspension](https://support.merchynt.com/kb/article/how-to-appeal-a-gbp-suspension-ic-11493501): This article will teach you everything you need to know to put together a successful suspension appeal and reinstate your GBP.
- [How The Churn Prevention Dashboard Works](https://support.merchynt.com/kb/article/how-the-churn-prevention-dashboard-works-ic-12773480): Learn how Paige predicts which of your clients might be at risk of churning, and how you can proactively help them before it’s too late.
- [How Paige's AI Visibility Ranking Audits Work](https://support.merchynt.com/kb/article/how-paiges-ai-visibility-ranking-audits-work-ic-12773064): Learn how Paige's AI Visibility Ranking Audits track your business rankings across AI platforms like ChatGPT, Gemini, Perplexity, and more—using natural search-style queries based on your keywords.
- [How To Add Client Success Stories To Your Website](https://support.merchynt.com/kb/article/how-to-add-client-success-stories-to-your-website-ic-12745849): If you're a marketing agency and want to show client success stories (before and after heatmaps) on your website, this guide will explain how you can do it easily.
- [How to Automatically Upload Images to Paige Using a Webhook](https://support.merchynt.com/kb/article/how-to-automatically-upload-images-to-paige-using-a-webhook-ic-12687361): Learn how to set up automatic image uploads to Paige using an API / webhook and an automation tool like Zapier, Make, or n8n. Step-by-step guide included for beginners!
- [How to Offer a One-Time GBP Optimization For Clients](https://support.merchynt.com/kb/article/how-to-offer-a-one-time-gbp-optimization-for-clients-ic-12143660): Learn how agency partners can offer a 3-Day Optimization as a foot-in-the-door service for potential clients.
- [What's New Feature – Keep Your Content Fresh & Hyper-Relevant](https://support.merchynt.com/kb/article/whats-new-feature-keep-your-content-fresh-hyper-relevant-ic-12143622): Learn how to use the "What's New?" feature to gather timely business updates and automatically create specific, SEO-friendly content.
- [How to Order NFC Review Cards from Paige](https://support.merchynt.com/kb/article/how-to-order-nfc-review-cards-from-paige-ic-11644247): Learn how to easily order NFC review cards from Paige to collect customer reviews quickly and conveniently.
- [Paige Billing Guide](https://support.merchynt.com/kb/article/paige-billing-guide-ic-9350578): This guide covers how Paige billing works.
- [How to Change Target Keywords in Paige and What to Expect When You Do](https://support.merchynt.com/kb/article/how-to-change-target-keywords-in-paige-and-what-to-expect-wh-ic-11395360): This guide will walk you through how to add, remove, and change target keywords.
- [How to Customize Your Paige Review Links by Sales Rep and Service](https://support.merchynt.com/kb/article/how-to-customize-your-paige-review-links-by-sales-rep-and-se-ic-11128451): With Paige, you can customize your review request links to track who made the sale and what service or product the customer received.
- [Understanding the Profile Optimization Recommendations](https://support.merchynt.com/kb/article/understanding-the-profile-optimization-recommendations-ic-11057334): Learn what each part of the Profile Optimization section means, why it matters for your Google Business Profile (GBP)
- [How to Connect Multiple Google Accounts to Paige](https://support.merchynt.com/kb/article/how-to-connect-multiple-google-accounts-to-paige-ic-10825951): If you manage Google Business Profiles across different Google accounts, you can connect them all to a single Paige account.
- [How to Integrate Paige with CompanyCam to Automatically Import Tagged Photos](https://support.merchynt.com/kb/article/how-to-integrate-paige-with-companycam-to-automatically-impo-ic-10517103): Learn how to connect your Paige account to CompanyCam.
- [How Paige's Heatmap Report Improvement Percentages Are Calculated](https://support.merchynt.com/kb/article/how-paiges-heatmap-report-improvement-percentages-are-calcul-ic-9592513): This guide explains how Paige's improvement calculations are made on heatmap audit reports.
- [How to Set Up The White Label Settings & GBP Audit Tool as a non-Paige User](https://support.merchynt.com/kb/article/how-to-set-up-the-white-label-settings-gbp-audit-tool-as-a-n-ic-10069816): This guide will walk you through how to set up your white label settings & GBP Audit Tool inside Paige before you have Paige subscriptions.
- [How to Connect Facebook to Paige to Automatically Post on Your Facebook Business Page](https://support.merchynt.com/kb/article/how-to-connect-facebook-to-paige-to-automatically-post-on-yo-ic-10000414): Paige can automatically publish posts on Facebook. This guide explains how to connect your Facebook Business Page to Paige to automate this.
- [How to Set Up Your White Label Subdomain](https://support.merchynt.com/kb/article/how-to-set-up-your-white-label-subdomain-ic-9541489): Learn how to set up custom subdomain settings in Paige, including detailed instructions for configuring DNS settings.
- [How To Ignore All Old Reviews](https://support.merchynt.com/kb/article/how-to-ignore-all-old-reviews-ic-9821383): Don't want to reply to old reviews in Paige? No problem! This guide explains how you can ignore all old reviews.
- [How to Choose the Best Keywords for Google Business Profile (GBP)](https://support.merchynt.com/kb/article/how-to-choose-the-best-keywords-for-google-business-profile--ic-9750418): Learn how to select the best keywords to optimize your Google Business Profile for.
- [When to Expect Results](https://support.merchynt.com/kb/article/when-to-expect-results-ic-9761252): This guide explains how long it takes to see results and why results can vary month to month.
- [Email Alert Examples](https://support.merchynt.com/kb/article/email-alert-examples-ic-9449856): This article explains how Paige's alerts and emails work, and how they look.
- [How to Integrate Paige via Zapier](https://support.merchynt.com/kb/article/how-to-integrate-paige-via-zapier-ic-9519437): This guide is intended to help you learn how to integrate Paige with Zapier to automate actions, such as sending review request emails.
- [How the Optimization Score is Calculated](https://support.merchynt.com/kb/article/how-the-optimization-score-is-calculated-ic-9569454): This guide explains the Paige Optimization Score and the major variables included in this complex calculation.
- [How to Address a Bad Report](https://support.merchynt.com/kb/article/how-to-address-a-bad-report-ic-9761102): Learn how to address poor results on a report and turn in the right direction.